This Is The Reason For "Why SERVPRO"

9/30/2020 (Permalink)

Helping people is our what we do.

In one of our recent jobs that we finished in September, we were blessed to have our customer write the following email to our owners about the job we performed. It is responses like this that justify why we are in the business of helping restore people's lives during times of tragedy:

I am writing to express my sincerest appreciation for the following members of your team:

Nikki Schellpepper
CJ
Jason
Billy
Travis
Lee
Furnell

If possible, I would like this letter shared with them to express my gratefulness for their superior work.

My father suddenly passed away this month and immediately after his death I discovered his house was a horror scene.  From the moment I called your office and spoke with CJ, he handled my panic with the utmost respect and concern.  In fact, he sent a technician out to my father’s house the same day to walk through the home, assess the damage and provide an estimate.  I was horrified and embarrassed at the situation, and CJ and the technicians that came to the house never once made me feel uncomfortable.  In fact, they handled it so professionally that they made me feel like this was just a “normal” job.

When I went to the house to do a walk-through after the technicians finished cleaning, I was completely speechless.  The house was absolutely beautiful, all the horrendous smells were gone, and the team had done an incredible job.  On top of the thorough cleaning and spotless work, the technicians even took the time to fix the clogged kitchen sink, fix a broken kitchen cabinet and organize the cabinets!   They took great care of all of the personal items inside the home, including organizing a dirty china cabinet.  The time and detail the technicians put into the job showed in the quality of the work; they far exceeded my expectations.  After I walked through the home, I told my family that your technicians were angels sent from heaven.  I would like to thank Jason, Billy, Travis, Lee and Furnell for turning a complete nightmare back into a home.

I also wanted to highlight the work of Ms. Schellpepper.  I called your office nearly every single day for weeks with questions and status and she was so kind to me.  She answered every question I had and was always polite and professional, even when I was stressed and anxious.  She even provided contact information for a flooring company and pest control agency to assist me with the home.

I give my highest recommendation to your company and your team members.  The work you do is extremely difficult, and yet you found a way to bring joy to me in my time of grief and despair. 

Thank you from the bottom of my heart,

Michelle H.

And thank you, Michelle, for the appreciation, the kind words, and taking the time to send us this letter we could share with our franchise.