We Value Our Customers

7/14/2015 (Permalink)

One of the Thank You cards we received after Julianne visited with a thank you gift.

Beginning last July, SERVPRO of Alachua County West implemented a "Thank You" program.  Once a job is completed with a customer, our marketing representative, Julianne Raymond, visits with a thank you gift.  Normally, she will stop by with fresh baked cookies and a hand written thank you card.  Those that use SERVPRO's services are going through a tough time.  When they call us, it is due to a recent disaster in their lives, whether it is caused by fire, water, or mold.  Dealing with such a disaster will prove to be one of the most stressful situations they have ever experienced.

      SERVPRO swoops in at the time of need as a "hero in green."  Hopefully, we relieve some of the stress that the customer experiences and return their home and their lives to pre-existing conditions.  Once we have a completed a job, our hope is that your home appears "like it (the disaster) never even happened."  While customers are grateful for us, the services that we provide, we don't think that is said enough how grateful we are for THEM.  Without our valued customers, we would not be the business we are today.  

Every single customer we have is a blessing and we want you to feel that way.  We are not your only choice when it comes to businesses in the restoration industry, but we are your BEST choice.  And by you picking us above the rest, we take that as a compliment to which we are grateful to receive.

The "Thank You" system was implemented to display just a little token of appreciation that we have for each and every customer.  Now a days, the personal touch is lost with businesses.  The customer, who is the most important person, is never shown the appreciation that they deserve.  We at SERVPRO of Alachua County West are working to change that.  We have received great feedback thus far and it is certainly something that we will continue to do.  If you don't choose SERVPRO because of the knowledge, reliability and experience, at least choose us for the homemade cookies you'll receive at the end of the job!